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Servers & Storage

We administer the resilient servers and storage systems that run many UIS services, some core infrastructure systems that are utilised within UIS, and some large scale services.


To raise a HEAT ticket / Request support:

To email the team on topics that do not require a HEAT ticket:

Team Members

What we do

We administer the Institutional File Store (IFS), Hermes email, email routing, MCS Linux, University Search, Friendly Probing Suite, Falcon, University Map, NTP and mediawiki. We are responsible for running VMWare, and Linux operating systems.

Who does what

The larger systems and services provided by the team are spread as follows:

  • Chris Garrett – Team Lead
  • David Carter – Hermes email; Email routing; Friendly Probing Suite; Mediawiki; Grafana; Falcon  
  • John Line – University Search ; Falcon
  • Anna Langley – Friendly Probing Suite; Atlassian products ; Traffic Managers
  • Wajdi Hajji – Storage/IFS
  • Ben Argyle - Servers; VMWare; storage; Backup ; Linux support (especially ACN systems) ; Traffic Managers
  • Ben Harris – University Map infrastructure; NTP;  VMWare;  Linux Support (especially ex-UCS systems) ; MCS Linux (interim)
  • Stephen McLean – Servers; VMWare; Storage ; Backup
  • Ling Yan-Lau - Servers; VMWare; Storage/IFS

Currently working on...

  • IFS is now available to institutions across the University. IFS DARE has been rolled out (on disk encryption), and the NFSv4/kerberos feature is in code review.
  • Friendly Probing Suite has recently been converted to use OpenVAS instead of Nessus.  Some tuning is still ongoing, and improvements are planned to assist the SecEng team in their work.
  • Four VM farms have been consolidated into one, and old storage hardware has been retired.  VMWare HA is working properly now.  Upgrades and tuning are next.
  • Services are to be migrated from the ACN to newer UIS networks.  This is being managed on a service-by-service basis in conjunction with the SecEng and Networks teams.  Currently, Drupal and X5 are in the process of migration
  • Taking on servers that were previously managed by other teams in UIS
  • Operational work maintaining infrastructure we have, and retiring / replacing / upgrading old infrastructure
  • Virtualising physical hardware where possible


Page maintained by: Chris Garrett
Last updated: 26th Feb 2020