skip to primary navigationskip to content

Servers & Storage

We administer the resilient servers and storage systems that run many UIS services, some core infrastructure systems that are utilised within UIS, and some large scale services.


To raise a HEAT ticket / Request support:

To email the team on topics that do not require a HEAT ticket:

Team Members

What we do

We administer the Institutional File Store (IFS), Hermes email, email routing, MCS Linux, University Search, Friendly Probing Suite, Falcon, University Map, NTP and mediawiki. We are responsible for running VMWare, and Linux operating systems.

Who does what

The larger systems and services provided by the team are spread as follows:

  • Chris Garrett – Team Lead
  • David Carter – Hermes email; Email routing; Friendly Probing Suite; Mediawiki; Grafana; Falcon  
  • John Line – University Search ; Falcon
  • Anna Langley – Friendly Probing Suite; Atlassian products ; Traffic Managers
  • Wajdi Hajji – Storage/IFS
  • Ben Argyle - Servers; VMWare; storage; Backup ; Linux support (especially ACN systems) ; Traffic Managers
  • Ben Harris – University Map infrastructure; NTP;  VMWare;  Linux Support (especially ex-UCS systems) ; MCS Linux (interim)
  • Stephen McLean – Servers; VMWare; Storage ; Backup
  • Ling Yan-Lau - Servers; VMWare; Storage/IFS
  • Marius Sasarman - Atlassian products, Servers, Patching

Currently working on...

  • We are tendering for IaaS technologies to allow institutions to use UIS hardware to run their server infrastructure
  • Friendly Probing Suite is being updated to use GVM (the new branding for OpenVAS)
  • Migration of ACN file store data, and security mappings, to IFS and Blue AD, to support the roll out of next-gen desktop services by the Desktop and Systems team
  • Atlassian products are being migrated to use Blue groups as the access control mechanism
  • Taking on servers that were previously managed by other teams in UIS
  • Operational work maintaining infrastructure we have, and retiring / replacing / upgrading old infrastructure
  • Virtualising physical hardware where possible.  
  • Migration of mailboxes from Hermes to Exchange Online, in collaboration with the Collaboration team
  • Constant work to retire or replace old servers


Recently Completed..

  • IFS now offers NFS, and documentation has recently been refreshed
  • Netapp HCI (Solidfire) deployment to support the new Citrix platform being developed by the Desktop and Systems team.
  • Upgrade of the ACN DNS/DHCP infrastructure to ensure continued supportability and improve stability

Page maintained by: Chris Garrett
Last updated: 14th Aug 2020